FAQ's

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Frequently asked questions

For any additional questions, reach out to us at contactus.mvapparel@gmail.com or call 0309-2499959.

How Can I Suggest Improvements?

We greatly value customer feedback and are always looking to improve. If you have suggestions, feedback, or any ideas on how we can enhance our services or products, please feel free to contact us. You can send your suggestions via any of the contact methods listed above. We are eager to hear your thoughts and will carefully consider every piece of feedback to ensure a better experience for our customers.

Will I Receive The Same Product I See In The Photo?

Actual product color may vary slightly from the images displayed due to different screen displays and lighting conditions when photos are taken.

How Can I Make Sure My Purchase Was Made Correctly?

After placing an order, you will receive a confirmation email. If you don’t receive it, please contact our customer service team at contactus.mvapparel@gmail.com or call 0309-2499959.

Can I Check The Status Of My Order?

Yes! Log into your account on our website and go to the "Orders Placed" section to view real-time updates. If you placed your order as a guest, you can track your order using the link in your confirmation email.

What Should I Do If I Receive A Faulty Or Incorrect Item?

If you receive a damaged or incorrect item, please contact customer service by emailing contactus.mvapparel@gmail.com with your order number and photos of the issue.

Can I Cancel My Order?

You may cancel your order if it has not yet been dispatched. Contact our customer service team to proceed with the cancellation.

Is My Personal Information Confidential?

Yes, your personal information is confidential and will not be shared or sold. We use it only to fulfill your order and communicate with you about your purchase.

How Can I Contact Customer Service?

You can reach out via email at contactus.mvapparel@gmail.com, by calling 0309-2499959

Where Can I Find A Size Chart?

Each product page includes a size chart to the right of the photos. If you need further assistance, contact customer service.

What Payment Methods Can I Use To Make Purchases?

We accept cash on delivery, Visa, Mastercard, and discount coupons where applicable.

How Long Will My Order Take To Arrive?

Orders within Pakistan are delivered in 3-5 working days, but times may extend slightly due to national holidays or unforeseen delays. International orders typically arrive in 8-10 working days.